Terms of service
These terms apply to IDEA's Pakistan managed service together with each accepted order. Submitting a request alone does not activate service or create a contract.
Submitting the public form creates a managed review request only. It does not activate service, create a customer workspace, issue an invoice, collect payment or contact Meta. The selected package, published limits, chosen add-ons and final reviewed order form define what IDEA will provision.
The one-time setup fee and first monthly fee are due before onboarding begins. Recurring billing, any overage and approved add-ons follow the final order or invoice. Automatic invoices and card checkout are not promised by this pilot flow.
IDEA package prices do not include Meta/provider message or call charges, third-party fees or applicable taxes. Eligibility and approval remain dependent on the relevant provider.
Incoming call minutes are metered across the full call, including AI and browser-agent time, then aggregated monthly and rounded up to a whole minute. Calls are not automatically cut off at the allowance; published overage applies. Extra concurrent capacity needs validation and a custom quote.
Support follows the selected package and IDEA's published business hours. Priority means queue priority, not a guaranteed response or resolution time. Any contractual SLA must be written in the final order form.
The client provides an authorized number, required Meta verification, approved content, consent and suitable devices/internet. Passwords, OTPs, recovery codes and private API secrets must never be sent in an onboarding request.
AI answers only from approved knowledge and fails safely when an answer is not verified. Round-the-clock AI availability does not remove WhatsApp's 24-hour free-form messaging rule; approved templates are used when required.
Package changes, cancellation timing, refunds and special commitments must be recorded in the accepted order or written service schedule. These Terms and the accepted order govern the service; if they conflict, the client-specific accepted order controls to the extent of that conflict.
Each party must protect confidential information and access credentials. Clients must use authorized administrators, keep login and provider credentials private, remove former team members promptly and report suspected compromise without delay.
The service must not be used for unlawful, deceptive, abusive or unauthorized messaging or calling. IDEA may pause affected functions when needed to protect customers, platform integrity, provider compliance or security, and will explain the reason where lawful and practical.
Meta, telecommunications, hosting and other provider services remain outside IDEA's direct control. IDEA will operate and support its managed platform with reasonable care, while provider outages, policy decisions, account restrictions and unsupported regions remain subject to those providers.
These terms, the accepted order and any written service schedule form the operating agreement. Pakistan law applies. The parties will first try to resolve a dispute in good faith; unresolved matters may be taken to a competent court in Pakistan unless the accepted order states another lawful process.
Effective date
Last updated 22 September 2026. Client-specific scope, price, support commitments, cancellation terms and any negotiated change must be recorded in the accepted order or written service schedule.
