Pakistan managed pilot packages

Messaging, AI replies, Calling and IVR — clearly included

Every package includes a managed WhatsApp workspace. The cards show price and limits; the complete interactive feature map below shows the Inbox, AI, templates, customer tools, integrations and Calling functions you receive.

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AI Messaging includedManaged setup includedHuman-controlled AIPrices in PKR

Messaging only

Pakistan Messaging

For teams that need WhatsApp customer messaging and verified AI replies without Calling or IVR.

PKR

2,499

/ month

One-time managed setupPKR 3,500

First paymentPKR 5,999

Setup + first monthly fee before onboarding

Your setup includes

Number connection, two team seats, approved knowledge, AI controls, templates and basic handover.

1 WhatsApp Business connection and 2 shared-inbox team seats
Automatic AI text replies from up to 20 verified FAQs
Free-form replies inside the open 24-hour customer service window
Text, image, video, document and voice-note messaging
Private voice-note transcripts in Original, Urdu, Roman Urdu or English
Per-chat AI/Human control, safe fallback and optional three-button guide
Templates, contacts, teams, reporting, notifications and PWA access

Explore every included feature

No call minutes. Campaigns, automations, AI Calling, IVR and voice cloning are not included in the base plan.

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AI Calling starter

Pakistan Launch

For a small team starting managed AI calls, IVR and browser-agent handoff.

PKR

4,999

/ month

One-time managed setupPKR 7,500

First paymentPKR 12,499

Setup + first monthly fee before onboarding

Your setup includes

Messaging setup plus welcome audio, cloned-voice consent, 1 calling agent, 1 IVR and one controlled call test.

Complete Messaging and verified AI-reply workspace
60 fair-use incoming call minutes
1 named team seat enabled as a browser calling agent
20 verified FAQs for enabled AI messaging and voice answers
Automatic inbound answer, welcome audio and approved cloned English voice
DTMF 1 human handoff and two-way browser audio
1 Calling connection, 1 IVR and 1 concurrent call

Explore every included feature

Additional incoming usage: PKR 15 per minute.

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Pakistan Growth

For growing support and sales teams that need more managed voice capacity.

PKR

8,999

/ month

One-time managed setupPKR 12,500

First paymentPKR 21,499

Setup + first monthly fee before onboarding

Your setup includes

Messaging setup plus cloned voice, 3 calling agents, 2 IVRs, 75 approved FAQs, priority onboarding and one controlled call test.

Complete Messaging and verified AI-reply workspace
180 fair-use incoming call minutes
3 named team seats enabled as browser calling agents
75 verified FAQs for enabled AI messaging and voice answers
Automatic inbound answer, welcome audio and approved cloned English voice
DTMF 1 human handoff and two-way browser audio
1 Calling connection, 2 IVRs and 1 concurrent call

Explore every included feature

Additional incoming usage: PKR 12 per minute.

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Higher managed usage

Pakistan Business

For established teams with higher monthly usage, more agents and scheduled service review.

PKR

14,999

/ month

One-time managed setupPKR 20,000

First paymentPKR 34,999

Setup + first monthly fee before onboarding

Your setup includes

Messaging setup plus cloned voice, 5 calling agents, 3 IVRs, 200 approved FAQs, priority handover and one controlled call test.

Complete Messaging and verified AI-reply workspace
450 fair-use incoming call minutes
5 named team seats enabled as browser calling agents
200 verified FAQs for enabled AI messaging and voice answers
Automatic inbound answer, welcome audio and approved cloned English voice
DTMF 1 human handoff and two-way browser audio
1 Calling connection, 3 IVRs and 1 concurrent call

Explore every included feature

Additional incoming usage: PKR 10 per minute.

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Clear billing before you start

The setup fee and first monthly fee are paid before onboarding. Meta/provider charges and applicable taxes are separate. Calling allowances cover the full duration of user-initiated inbound calls, including AI and browser-agent time; monthly seconds are combined and rounded up to a whole minute.

Outbound Calling, call recording, supervisor monitoring and additional concurrent calls require validation and a separate quotation. Included minutes are not automatically cut off; overage is billed at the selected package rate.

Build an exact order

Exact plan comparison

Limits, seats and support — without hidden wording

Every plan includes the managed Inbox and verified AI Messaging foundation. Calling limits apply only to the three Calling plans.

Commercial limit	Pakistan Messaging	Pakistan Launch	Pakistan GrowthRecommended	Pakistan Business
Monthly fee	PKR 2,499	PKR 4,999	PKR 8,999	PKR 14,999
One-time setup	PKR 3,500	PKR 7,500	PKR 12,500	PKR 20,000
First payment	PKR 5,999	PKR 12,499	PKR 21,499	PKR 34,999
WhatsApp connections	1	1	1	1
Named team seats	2	1	3	5
Verified AI FAQs	20	20	75	200
Incoming call minutes		60	180	450
Browser calling agents		1	3	5
IVR menus		1	2	3
Concurrent calls		1	1	1
AI Messaging
Calling & IVR
Incoming overage		PKR 15/min	PKR 12/min	PKR 10/min

Team seat

One of the published team seats is assigned as the client administrator; it is not an extra seat.

Calling agent

A calling agent is a named workspace member enabled for browser calls. Agent count and concurrent-call count are different limits.

Support promise

Support follows the selected plan. A guaranteed response or resolution time applies only when it is written in the final order form.

Published managed add-ons

Add only what the client actually needs

These are low Pakistan pilot rates. Provider usage, Meta charges and applicable taxes remain separate.

Extra shared-inbox team seat

One additional named member for Inbox, contacts and team collaboration.

PKR 750 / month

No separate setup fee

Extra browser calling agent

Enables one existing named team member for the live browser Call desk; this is not an extra WhatsApp connection.

PKR 750 / month

No separate setup fee

Extra WhatsApp messaging connection

One additional managed messaging number. Calling eligibility is checked and quoted separately.

PKR 2,499 / month

Setup: PKR 3,500

50 additional verified FAQs

Knowledge review, safe matching and approved AI-answer activation for one extra block of 50 FAQs.

PKR 500 / month

Setup: PKR 1,500

Campaigns & audience operations

Consent-aware audiences, approved-template campaigns, queue controls and campaign analytics. Meta charges remain separate.

PKR 2,499 / month

Setup: PKR 3,500

Managed automations

Configured workflow triggers, conditions, safe actions, validation and execution review.

PKR 2,499 / month

Setup: PKR 5,000

Read-only API & signed webhooks

Scoped integration keys, approved event delivery, signing-secret controls and delivery replay.

PKR 2,999 / month

Setup: PKR 5,000

Extra IVR menu

One additional managed menu with prompt, keypad routes and fallback handling.

PKR 500 / month

Setup: PKR 1,500

Extra concurrent calls or Calling connection · Custom quote

Quoted only after provider eligibility, server capacity and media-path validation.

Capacity validation required

Outbound Calling, recording or supervisor tools · Custom quote

Not included in the managed pilot baseline; provider permission, consent and technical validation are required.

Provider and consent review required

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Complete product capability map

See the platform you are actually buying

The package cards show commercial limits. This interactive map shows the customer-facing product functions behind them, with Calling-only and separately quoted growth tools clearly marked.

111

detailed capability points

included across all four packages

Calling packages with voice & IVR

All packagesCalling plansManaged add-on

Inbox & messaging

Daily customer communication, media and team collaboration in one protected workspace.

16 capabilities

Shared Team Inbox

All packages

Handle real customer conversations from one workspace instead of separate phones.

Live queues and fast search

All packages

Find a customer or number and switch between active, unread, unassigned and waiting queues.

Connection and conversation filters

All packages

Filter by WhatsApp number, team, label, priority, assignment and conversation state.

Visible human ownership

All packages

Assign chats to a person or team and keep responsibility visible throughout the conversation.

Labels, priority and status

All packages

Organize conversations with labels, urgency, service status and follow-up state.

Private internal notes

All packages

Add team-only context that is never sent to the customer.

Saved and quick replies

All packages

Reuse approved common answers while keeping the final send under human control.

Protected text replies

All packages

Review the recipient and content in a separate confirmation before a real WhatsApp send.

Photo, video, audio and documents

All packages

Send supported media and documents, including videos and documents up to 100 MB where the provider permits.

Voice notes and inline playback

All packages

Play voice notes and audio inside the conversation, with secure download when needed.

Image preview inside chat

All packages

Review customer images and outgoing photo previews without leaving the conversation.

Location, reaction and sticker tools

All packages

Send a location, react to a selected message or send an approved sticker from the composer.

Exactly three interactive reply buttons

All packages

Create a real WhatsApp reply-button message with header, body, footer and three distinct choices inside the open reply window.

24-hour window guidance

All packages

See when free-form replies are open and when an approved template is required to restart messaging.

Delivery and read timeline

All packages

See sent, delivered and read states with exact message history and delivery times.

Privacy-safe browser alerts

All packages

Receive priority alerts without exposing customer text or phone data in the notification.

Package inclusion does not override Meta approval, the open customer-service window, connection readiness, user permissions or published plan limits. Bulk campaigns, advanced automations, API keys and webhooks are managed add-ons and are not silently included in the base fee.

AI Messaging in every package

More than an auto-reply: approved AI with visible human control

The AI messaging experience is included across the catalog and activated only after your knowledge, controls and consent are ready.

Automatic replies in the open service window

When enabled, AI can answer customer-initiated messages inside Meta's open 24-hour customer service window. After it closes, an approved template is required.

Approved knowledge, not guesswork

Answers come from verified FAQs and approved website, document or catalog knowledge. If an answer is not verified, AI asks for clarification or safely gives no answer.

A person always controls AI or Human mode

A team member can switch AI on or off for each chat. AI cannot move a conversation to Human by itself, so ownership stays visible and deliberate.

Three guided reply buttons

When at least three approved topics are ready, eligible grounded replies can show exactly three related choices and continue only through approved answers.

Languages and voice-note understanding

Reply language and tone are configurable. Supported voice notes can be transcribed privately and viewed as Original, Urdu, Roman Urdu or English without changing the approved answer.

One inbox for people, media and AI

Teams handle text, images, video, documents and voice notes with contacts, tags, notes, quick replies, message status and AI-assisted drafts in the same workspace.

The 24-hour rule, stated correctly

AI may be available around the clock, but WhatsApp free-form replies are allowed only while the customer service window opened by the customer's message remains active. Once that window closes, the workspace uses an approved WhatsApp template instead of sending an unrestricted AI reply.

What the one-time setup fee pays for

We prepare, configure, test and hand over the service

The setup charge is managed implementation work, not a simple activation fee. The exact limits still follow the package you choose.

Messaging & AI setup

Included in the PKR 3,500 Messaging setup fee and as the foundation of every Calling package.

Package, business details and billing contact recorded
WhatsApp number ownership and guided Meta connection checks
Workspace, shared inbox users and business hours configured
Contacts, tags, approved templates and standard replies prepared
Verified FAQs, AI language/tone, safe fallback and AI/Human rules configured
Text, media, voice-note and approved AI reply acceptance completed
Basic team training and handover

Calling, IVR & browser-agent setup

Included in the Launch, Growth or Business setup fee according to that package's agent, IVR and FAQ limits.

Everything in Messaging & AI setup
Approved welcome message and incoming-call experience
Cloned English voice consent, creation and output approval
IVR keys, destinations, fallback message and operating hours configured
Browser agents, microphone, audio output and headset readiness checked
One controlled test verifies welcome, FAQ answer, DTMF 1 handoff and two-way audio
Health, cleanup and final client acceptance checked before handover

What the client provides

The client provides an authorized WhatsApp number, completes required Meta verification, supplies approved business content and FAQs, identifies inbox users or agents, approves voice use where applicable, and provides suitable devices and internet. Passwords, OTPs and recovery codes are never stored in onboarding documents.

See the workflow before you commit

Explore the guided platform tour and understand the right configuration for your team.

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